Warranty Information

Who Can I Contact for Assistance with my Hunter Fan?

• Call us at 1800 960 664 for immediate assistance.
• Reach out to us at hunterfan@amesau.com for troubleshooting or spare parts inquiries.

Hunter Ceiling Fan Warranty Statement

AMES Australasia Pty Ltd ABN 89 169 427 061 (Hunter) offers the following warranty coverage for all Hunter ceiling fans (Products):

• 3 Year Warranty:  of new Products (including parts other than motors) against defects in material and workmanship for a period of 3 years from the date of purchase of the relevant Product by the consumer; and
• Lifetime Motor Warranty:  of the motor of any new Product against defects in material and workmanship at any time from the date of purchase of the relevant Product by the consumer,

where if Hunter is satisfied that a defect covered by the warranty becomes evident during the relevant period, Hunter will (at its election):

• provide a replacement Product; or
• refund to the Consumer the purchase price paid for the Product,

(each a Warranty, and together the Warranties), subject to the terms, conditions and exclusions listed below.

Terms and Conditions:

The Warranties:

• apply only where a Product is purchased and installed within Australia and by a qualified licensed electrician in accordance with local regulations and Hunter's installation manual; and
• are provided only to the original purchaser of the Product (Consumer).

In the event a Consumer believes that there is a defect in a Product or part covered by a Warranty, the Consumer should notify Hunter (via the contact details provided below) of such defect.  For the purposes of verifying any such defect, Hunter reserves the right to examine the relevant Product or part by either:

• requesting the Consumer to return the relevant Product or part to the below address; or
• arranging a time for a Hunter representative to inspect the relevant Product or part at the site where the Product is installed.  

Any handling and transportation costs (and other expenses incurred in claiming under a Warranty) are not covered by the Warranties and will not be borne by Hunter.   A Consumer may only lodge a Warranty claim if they can provide to Hunter (to Hunter's reasonable satisfaction):

• a Certificate of Electrical Compliance (as required by law in the Consumer's State or Territory in respect of the installation of the Product); and
• proof of purchase of the Product.

Exclusions and statements:

Hunter's obligations under the Warranties are limited to the circumstances set out above, and the Warranties do not cover:

• defects in consumable items (such as light bulbs and batteries);
• defects in Products or parts caused by faulty installation, misuse or improper maintenance;
• cosmetic issues and corrosion to Products or parts;
• installation faults, house wiring issues, normal wear and tear, loose blades or
• accidental damage to the Product, parts or surrounding area; or
  
• damage to Products or parts resulting from water exposure, alternative power systems, power surges or weather events.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits given by the Warranties are in addition to other rights and remedies which may be available to you under any law in relation to the goods or services to which the Warranties relate.

The Warranties constitute our entire guarantee.  Except where otherwise provided by the Australian Consumer Law, all other obligations and warranties (both express and implied) are excluded to the fullest extent permitted by law.

Contact details: